Your Burning Questions
Send me an email with your request(s) and we’ll set up a time to chat! I look forward to working with you and helping your business grow!
No problem! I’m happy to answer any questions you might have! Send me an email and we can discuss in detail what you’re looking for, whether or not I’m the right designer for you, and how we can work together.
After project completion, I am available for 5 days to provide you with reasonable technical support and correct any possible errors or deficiencies. I will also prepare a custom “Website Back-End” guide for you to keep and refer back to whenever required.
I am happy to train you/your staff on website use so you can manage your website independently.
I am also available to provide ongoing support and website maintenance (for example, updating products on your online store, posting blog posts, etc.) if you wish. For this, we can discuss a retainer rate rather than a project fee. The cost, details, etc. will be dependent on your unique needs.
Depending on the project, there are 2-3 reviews. Every two weeks until the project is complete (4-8 weeks for completion, see above), I will meet with you via phone and send you the project files for your review. In these meetings, you have the chance to make any changes as you see fit. These reviews and any accompanying changes are included in your project.
If you decide part-way through the project that you want to make a big change, such as adding an online store component, then a Change Order Form will be sent for you to complete, and the additional cost will be added to your invoice.
I have a prepared questionnaire that I send out to clients once a contract is signed. It is a detailed questionnaire with questions relating to the businesses’ values, wants, needs, goals, etc.
After the questionnaire is completed and sent back to me, you and I will chat either in person or via Skype/phone so I can get a bit more information from your responses. This ensures that I feel confident in designing you a website that will meet your needs, showcase your brand, highlight your values, and move your business in the direction of your goals.
After that, it’s off to the races with the first designs!
I ask for 50% of the project cost upfront, and the remaining 50% at project completion.
If for some reason you terminate the project before it’s completed, I request payment for whatever amount of work was done up until that point.
It depends on the project, of course. But on average, you can expect a 4-6 week timeline for basic websites, and an 8-week timeline for online stores. The faster you send me any necessary information, the faster I can do the work!